top of page

Frequently Asked Questions


What banks/payment account providers are client and counterparty users able to connect through Lucra?

We support 1000+ financial institutions, including all UK (excluding Metro Bank) and most major European banks. For a full list, please contact Lucra support (

Which UK banks allow for statement downloads?

The following banks currently support bank statement downloads: Allied Irish Bank Business, Bank of Ireland, Bank of Ireland Business UK, Bank of Scotland (Personal), Bank of Scotland (Business), B Bank, Cater Allen, Clydesdale Bank, AIB (NI) Business, Halifax Personal, Lloyds (Personal), Lloyds (Business), MBNA Personal, Nationwide Building Society, Santander UK Plc, Starling, Tide, TSB Bank plc, Vanquis Bank, Virgin Money, Virgin Money (Essential) and Yorkshire Bank. This list may be updated from time to time.

Identity Validation

What data sources do we use to validate identities and perform AML checks?

For UK individuals, we check credit profiles held by Experian and Equifax; for UK entities we use Creditsafe. Credit ratings are never disclosed to Lucra and our searches do not affect a user's credit rating (i.e. soft footprint).

For EU individuals, we leverage data held by TruGlobal; for EU entities we also use Creditsafe (only soft footprint check).


Do I need to add a MFA authenticator to my account?

No, but we strongly recommend that you do. We currently support Google and Okta authenticator apps, which are both easy to set up and use.


Will I be charged if a user manually adds their bank details?

No, we only charge for a validation when a user connects their account through Open Banking. If they add their details manually, Lucra will not validate the information - it will only capture what has been inputted by the user and display that back in the matter room.

bottom of page